Refund policy

1. General rule

This policy applies to purchased paid services. Prices and purchase terms are shown before payment confirmation.

Paddle is the Merchant of Record: your purchase is legally made with Paddle, Paddle issues the invoice and processes every refund. We do not collect or refund payments directly. Requests follow Paddle’s refund policy and applicable consumer protection rules. Prices are final and include tax, with no additional checkout charges.

• Paid subscriptions are non-refundable except where a refund is required by law or Paddle’s rules.
• Paddle may approve a refund at its discretion, normally within 14 days of payment. Submitting a request does not guarantee approval. Usage, including completed research, and the reason for the request are considered.
• If a refund is approved, paid access ends in accordance with that refund.
• Research incurs third-party costs for search data, AI processing and website retrieval that cannot be reversed.

2. Paid services and subscriptions

• Cancel at any time in account settings without a cancellation fee. Cancellation prevents the next charge, and access continues until the end of the paid period.
• Unused time is not refunded. You retain access for the remainder of the paid period.
• Incorrect charges, including duplicate payments, charges after cancellation and technical errors on our side, are corrected. Contact us promptly.
• Review the service scope before purchasing and ask questions through our contact page.

3. Service usage

Completed research and usage are considered when reviewing a request. Research consumes search, data processing and AI resources. Dissatisfaction with findings does not automatically qualify for a refund; requests are assessed under purchase terms, Merchant of Record rules and applicable law.

4. Statutory consumer rights

This policy does not reduce your statutory consumer rights, including withdrawal rights where applicable.

Astracia is a digital service delivered immediately after purchase. Withdrawal rights may be restricted or lost to the extent permitted by law when the buyer expressly agrees to immediate delivery and acknowledges this at purchase. Consent is collected at Paddle checkout, and Paddle makes the final refund decision as Merchant of Record.

5. How to request a refund

1. Email us from the account address and state what you purchased, when and why you are requesting a refund.
2. We respond during the business day. If the request is justified, we forward it to Paddle; we do not issue refunds directly.
3. You can also contact Paddle using the link in the invoice emailed after purchase.

Send requests to office@astracia.com.

6. Payment timing

Paddle returns approved refunds to the original payment method, usually within 5–10 business days. Timing depends on the bank or card issuer.

7. Abuse

• Refunds are not approved where there is evidence of fraud or refund-system abuse, such as repeated requests based on false information.
• Paid access is terminated immediately in the event of a bank chargeback.