Triage

About the startup

Triage is an AI-powered service desk built for support teams with 5–50 agents. It cuts ticket sprawl and email chaos with a centralized queue, an AI first-responder trained on your knowledge base, and role-based workflows for admins, managers, and agents. Built on Next.js, Firebase, and Google Vertex AI, Triage is a secure multi-tenant cloud platform—not self-hosted. Each organization gets an isolated tenant with branded portal access, usage metering, and tiered infrastructure options up to private encryption (CMEK) on Enterprise and Ultimate suites. We’re running a highly exclusive Co-Development Design Partner program—three lifetime slots—before our broader public Alpha rollout. Key features: AI First-Responder — Answers from your FAQs, docs, and ticket history via Vertex AI; helpdesk chat, handoff summaries, and content-gap insights. Unified Ticket Management — Central dashboard with SLA tracking, routing, and email intake (additional channels roll out by suite tier). Role-Based Command — Admin, Manager, and Agent permissions with team hierarchy and analytics. Tenant Branding — Your company name and logo in the client portal; custom domain mapping during Co-Dev onboarding. Predictable Suite Pricing — Bundled agent seats per tier (Pro / Enterprise / Ultimate), not open-ended per-seat scaling like legacy helpdesks. Custom Engineering Track — Co-Dev partners work directly with our engineering team during a dedicated onboarding sprint to wire routing, knowledge ingestion, and workflows to your operations. Co-Development partners pay a one-time lifetime license (Pro from $1,950, Enterprise $4,500, Ultimate $9,500), bypass recurring subscription fees, and lock in a tailor-made deployment before public pricing goes live. Secure a Co-Dev slot to get lifetime access, dedicated engineering bandwidth, and an enterprise-grade support platform built around how your team actually works.