Refiner

About the startup

Traditional surveys are failing modern businesses. They're clunky, obtrusive, and yield dismally low response rates. Companies end up making decisions without truly understanding their users' needs and satisfaction levels. We built Refiner to change how businesses collect and analyze customer feedback. Our platform delivers perfectly-timed microsurveys that feel native to your product (web & mobile), leading to response rates up to 5x higher than traditional methods. Here's how Refiner transforms your customer insights: 🎯 Perfect timing, perfect targeting Launch surveys exactly when users are most engaged Advanced segmentation ensures you're asking the right people Trigger surveys based on customer journey touchpoints 🎨 Surveys that feel native to your experience Comprehensive design settings for complete visual matching 12+ question types for every feedback scenario Mobile-optimized for seamless experiences across devices ⚡ From feedback to action in minutes Real-time dashboard shows satisfaction trends as they emerge Automated follow-ups for detractors and promoters Direct integrations with tools like Segment, HubSpot, and Amplitude 🤝 Effortless to set up and use Set up in under 10 minutes with no technical skills needed Templates for NPS, CSAT, and other common surveys Close the feedback loop with automated workflows Expert support included at no extra cost Companies like Livestorm, Thriday, and Copy.ai are already using Refiner to achieve incredible results: "57.7% response rate" — Versus industry average of 10-15% "135% increase in monthly G2 reviews" — With automated follow-ups to NPS promoters "We instantly fell in love with their UI/UX" Starting at $79/month with unlimited responses, Refiner delivers enterprise-grade customer insights without the enterprise price tag. Break free from rigid survey platforms and start making truly data-informed decisions about your product and customer experience.