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Gleap — Startup Profile
Startup

Gleap

Visual bug reports and customer feedback - all in one powerful widget.

Customer feedback & research
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  1. Stories Gleap's $10k MRR took a year beside an agency, not a clean startup clock

Among 584 Customer feedback & research products tracked by Astracia.

  • Top 50% of Customer feedback & research products with a traffic rank by web traffic Web traffic rank: #7 of 26

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About the startup

What is Gleap? Gleap is a comprehensive customer feedback and bug reporting platform designed to help software teams build better products by bridging the gap between users and developers. Think of it as an all-in-one "Product Quality" suite that replaces multiple disconnected tools. Its core functionality includes: Visual Bug Reporting: Users or QA testers can capture a screenshot or video of a bug. Gleap automatically attaches technical "under-the-hood" data like network logs, console logs, and device metadata. In-App Surveys: You can trigger targeted surveys based on user behavior to gauge NPS (Net Promoter Score) or gather feature requests. Live Chat & Support: It includes a communication layer so you can talk to your users in real-time directly within your product. Product Roadmap: It allows you to share what you’re working on and let users vote on upcoming features. The "Magic" Factor The real value of Gleap is that it eliminates the "back-and-forth" emails between support and engineering. When a user reports a crash, the developer receives the exact state of the app at that moment, often represented by the following relationship: Bug Report = Visual Context + Technical Logs + User Metadata}

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